Are you maximising the value from your Digital Proof of Delivery?

Transitioning from traditional paper-based delivery processes to a Digital Proof of Delivery (POD) offers numerous advantages, notably real-time information from Drivers and Technicians. This digital shift streamlines operations, automates tasks, and enhances operational efficiencies, allowing your staff to concentrate on value-adding activities.

Within Radaro’s Digital POD system, Drivers and Technicians have the capability to not only assign Job Failure Codes, but also Success Codes. While much attention is typically focused on futile/failed jobs, it’s equally important to record details relating to successful jobs.

Radaro clients can create specific codes for both Successful and Failed deliveries relevant for their operations. Upon selecting the codes, Drivers/Technicians can add field notes which are instantly shared directly to the office. This real-time information sharing ensures clarity and eliminates the need for end-of-day reporting sessions, enhancing overall efficiency.

Common success codes include:

• ATL: Goods left unattended

• Customer service inquiry

• Upsell opportunity

• Payment collected

Common futile or failed delivery codes include:

• Customer not at home

• Site closed

• Customer rejected delivery

• Goods damaged

• Incorrect address

• Wrong items

Driving Real Time Proactive Action

It’s one thing to record Completion Codes for future analysis driving informed decision making, to minimise operational costs overtime, but how can you use this information for proactive response and issue resolution?

Radaro enables an escalation point to be assigned to each Completion Code allowing immediate action to be taken by the appropriate department in response to real-time notifications and information from the infield delivery team.

Getting Innovative with Completion Codes

Radaro recognises that Drivers gather a wealth of information during their daily routines. The Completion Code and Escalation features are designed to facilitate seamless communication of field information across internal stakeholders, from dispatch and operations to customer service and sales, thus preventing knowledge gaps.

Recently, our clients have found creative ways to derive additional benefits from Completion Codes.

Scenario 1: Service Technician

Imagine a scenario where a service technician is performing repairs but encounters a missing part that prevents job completion.

Using Radaro’s escalation system, the technician can select the appropriate code and specify the required part in the notes. This triggers an immediate escalation to the parts team, enabling them to order the necessary component and promptly schedule a follow-up service with the client.

Scenario 2: Consumer Deliveries - Customer Not Home

Re-deliveries are costly, primarily due to multiple attempts to contact clients for scheduling new delivery times.

By leveraging escalation codes and Radaro’s Dynamic Self Scheduling tool, if a customer is absent during the initial delivery attempt, an SMS can be sent allowing the customer to choose a new delivery time that suits their schedule based on your fleet availability.

Scenario 3: B2B - Site Closed

It’s frustrating for Drivers to arrive at a closed business site. By utilising the appropriate escalation code and providing notes about the business’s operating hours, internal systems can be updated to ensure future deliveries are scheduled within standard operating hours.

These scenarios highlight how digitisation can streamline operations, improve customer satisfaction, and reduce costs associated with delivery inefficiencies in unique ways.

If you would like to discuss how to implement a Digital POD within your business and gain the benefits from customised Completion Codes contact the Radaro team today or email support@radaro.com.