Retail
Lunds & Byerlys Says Goodbye to The Complexities of Route Coordination
Efficient delivery route planning has long posed challenges for businesses, with a multitude of factors to consider. Lunds & Byerlys found that Radaro's seamless route optimization functionality not only swiftly improves delivery routes but also simplifies complex planning, offering a robust solution to boost driver efficiency and minimize time on the road and associated costs - whether for a single or multiple drivers.
The Results with Radaro
4.8
/5 ★
Average customer rating
4.8
/5 ★
Average customer rating
99
%
DIFOT rate
99
%
DIFOT rate
44
%
Reduction in driver time on-site
44
%
Reduction in driver time on-site
21
%
Reduction in time per delivery
21
%
Reduction in time per delivery
Company Overview
Rooted in a rich tapestry of family traditions and values that spans three generations, Lunds & Byerlys has a legacy of delivering exceptional food, top-notch service, and unwavering expertise. With its 75-year history, they have fostered a strong work and shopping experience. Their commitment to quality, service, innovation, and growth remains unwavering, as the operate 29 grocery stores, two production facilities, and a distribution center in the Minneapolis and St. Paul Twin Cities and the surrounding area.
Industry
Retail – Grocery
Employees
4,000 (global)
Use Cases
Customer Experience, Business Efficiency Optimisation
01.
The Challenge
Customers had no visibility of when their deliveries will arrive leading to eroding trust in the reliability of Lunds & Byerlys’ delivery service.
Having no visibility and control over drivers delivery times and their delivery process.
Labor-intensive, manual route planning processes that are complex, prone to human error, and result in inefficiencies.
02.
The Solution
Introduced Radaro Customer Queuing functionality that communicates to customers what position in a driver’s run their delivery is, combined with Customer SMS and email notifications to provide real-time delivery updates and exact arrival times to enhance the opportunity for Lunds & Byerlys to effectively engage with their customers.
Implement Radaro’s Geo-Fencing Technology to capture a 'Time at Site' metric.
Implement Radaro’s Route Optimisation tool to optimise the day's delivery routes for their drivers.
03.
The Outcome
A substantial improvement in the customer experience, with an impressive 4.8 stars average customer rating and an over 200% increase in customer feedback. This also ensured that customers were ready to accept their deliveries, resulting in a 99.5% on-time, in-full delivery rate.
Improved driver efficiency by reducing on-site time by 44% and time per delivery by 21%
Efficient route optimization decreased administrative workload for coordinating delivery schedules, and led to cost savings, including reduced fuel and on-road expenses by minimizing time spent on the road.
Testimonials
Appreciate the 2 hr delivery window & then Driver provides accurate heads up 'on the way' tracking next. Contactless service is great."
Lunds & Byerlys
Absolutely impressive – the tracking ability on the Driver's approach was outstanding!!!
Lunds & Byerlys
Appreciate the 2 hr delivery window & then Driver provides accurate heads up 'on the way' tracking next. Contactless service is great."
Lunds & Byerlys
Absolutely impressive – the tracking ability on the Driver's approach was outstanding!!!
Lunds & Byerlys
The Results with Radaro
4.8
/5 ★
Average customer rating
99
%
DIFOT rate
44
%
Reduction in driver time on-site
21
%
Reduction in time per delivery
Company Overview
Rooted in a rich tapestry of family traditions and values that spans three generations, Lunds & Byerlys has a legacy of delivering exceptional food, top-notch service, and unwavering expertise. With its 75-year history, they have fostered a strong work and shopping experience. Their commitment to quality, service, innovation, and growth remains unwavering, as the operate 29 grocery stores, two production facilities, and a distribution center in the Minneapolis and St. Paul Twin Cities and the surrounding area.
Industry
Retail – Grocery
Employees
4,000 (global)
Use Cases
Customer Experience, Business Efficiency Optimisation
01.
The Challenge
Customers had no visibility of when their deliveries will arrive leading to eroding trust in the reliability of Lunds & Byerlys’ delivery service.
Having no visibility and control over drivers delivery times and their delivery process.
Labor-intensive, manual route planning processes that are complex, prone to human error, and result in inefficiencies.
02.
The Solution
Introduced Radaro Customer Queuing functionality that communicates to customers what position in a driver’s run their delivery is, combined with Customer SMS and email notifications to provide real-time delivery updates and exact arrival times to enhance the opportunity for Lunds & Byerlys to effectively engage with their customers.
Implement Radaro’s Geo-Fencing Technology to capture a 'Time at Site' metric.
Implement Radaro’s Route Optimisation tool to optimise the day's delivery routes for their drivers.
03.
The Outcome
A substantial improvement in the customer experience, with an impressive 4.8 stars average customer rating and an over 200% increase in customer feedback. This also ensured that customers were ready to accept their deliveries, resulting in a 99.5% on-time, in-full delivery rate.
Improved driver efficiency by reducing on-site time by 44% and time per delivery by 21%
Efficient route optimization decreased administrative workload for coordinating delivery schedules, and led to cost savings, including reduced fuel and on-road expenses by minimizing time spent on the road.
Testimonials
Appreciate the 2 hr delivery window & then Driver provides accurate heads up 'on the way' tracking next. Contactless service is great."
Lunds & Byerlys
Absolutely impressive – the tracking ability on the Driver's approach was outstanding!!!
Lunds & Byerlys
Appreciate the 2 hr delivery window & then Driver provides accurate heads up 'on the way' tracking next. Contactless service is great."
Lunds & Byerlys
Absolutely impressive – the tracking ability on the Driver's approach was outstanding!!!
Lunds & Byerlys
Take Control of Your Last Mile
Discover what Radaro can do for you
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 104 39" xmlns="http://www.w3.org/2000/svg"><defs ><linearGradient id="NPpo5c7u7-389490388-linear-gradient" x1="0.49751243781094523" x2="0.5024875621890548" y1="0" y2="1"><stop offset="0" stop-color="rgb(114, 163, 190)"/><stop offset="1" stop-color="rgba(114, 163, 190, 0)"/></linearGradient></defs><g d="M 72 37.3 L 96.4 37.3 C 98.6 37.3 100.4 35.7 100.6 33.5 C 100.8 31.3 101.2 27.1 101.2 22.2 C 101.2 17.3 101 14.4 100.7 12.1 C 100.4 9.8 98.7 8.4 96.5 8.4 L 72 8.4 L 72 37.2 Z M 80 30.3 L 77.3 30.3 L 77.3 4.9 L 80 4.9 Z M 71 5.1 C 71.552 5.1 72 5.548 72 6.1 L 72 37.6 C 72 38.152 71.552 38.6 71 38.6 L 1 38.6 C 0.448 38.6 0 38.152 0 37.6 L 0 6.1 C 0 5.548 0.448 5.1 1 5.1 Z M 97.5 37.1 L 5.2 37.1 L 5.2 27.3 L 100.5 27.3 L 100.5 34.1 C 100.5 35.8 99.2 37.1 97.5 37.1 Z M 79.5 31.7 L 99.4 31.7 C 101.6 31.7 103.4 30.1 103.6 27.9 C 103.8 25.7 104.2 21.5 104.2 16.6 C 104.2 12.1 104 8.8 103.7 6.5 C 103.4 4.2 101.7 2.8 99.5 2.8 L 79.5 2.8 L 79.5 31.6 Z M 88.7 28.2 L 94.3 29.3 L 102 30.8 C 101.3 31.3 100.4 31.7 99.4 31.7 L 79.5 31.7 L 79.5 28.2 Z M 76.4 1.2 C 76.952 1.2 77.4 1.648 77.4 2.2 L 77.4 31.9 C 77.4 32.452 76.952 32.9 76.4 32.9 L 6.4 32.9 C 5.848 32.9 5.4 32.452 5.4 31.9 L 5.4 2.2 C 5.4 1.648 5.848 1.2 6.4 1.2 Z M 76.9 32.7 L 5.7 32.7 L 5.7 31.1 L 76.9 31.1 Z M 76.4 1.2 C 76.952 1.2 77.4 1.648 77.4 2.2 L 77.4 31.9 C 77.4 32.452 76.952 32.9 76.4 32.9 L 6.4 32.9 C 5.848 32.9 5.4 32.452 5.4 31.9 L 5.4 2.2 C 5.4 1.648 5.848 1.2 6.4 1.2 Z M 89.3 5.4 C 89 5.4 88.9 5.7 89 6 C 89.5 7.4 91 11.9 91 17.1 C 91 22.3 89.6 26.5 89 27.9 C 88.4 29.3 89 28.4 89.3 28.5 L 93.9 29.2 C 94.3 29.2 94.7 29 94.8 28.7 C 95.4 27.2 96.9 22.9 96.9 17 C 96.9 11.1 95.4 6.7 94.7 5.2 C 94 3.7 94.2 4.6 93.8 4.7 L 89.2 5.5 Z M 85.7 5.1 L 82.1 5.1 C 81.8 5.1 81.6 4.9 81.6 4.6 L 81.6 4.4 C 81.6 4.1 81.8 3.9 82.1 3.9 L 91.9 3.9 L 86.8 5 C 86.4 5 86.1 5.1 85.7 5.1 Z M 85.6 29.2 L 81.9 29.2 C 81.7 29.2 81.5 29.4 81.5 29.6 L 81.5 30 C 81.5 30.2 81.7 30.4 81.9 30.4 L 91.8 30.4 L 86.7 29.3 C 86.3 29.3 85.9 29.2 85.6 29.2 Z M 104.2 16.9 C 104.2 20 104.1 22.6 103.9 24.8 C 103.2 24.7 102.8 24.1 102.8 23.4 L 102.8 11.1 C 102.8 10.4 103.3 9.8 103.9 9.7 C 104 11.6 104.1 14 104.1 16.9 Z M 99.6 3.3 L 100.2 2.9 C 102 3.2 103.5 4.7 103.7 6.6 L 103.7 7 C 103.4 7.2 103.1 7.1 103 7 C 102.7 6.2 101.8 4.8 99.6 4.1 C 99.3 4.1 99.3 3.6 99.6 3.4 Z M 99.6 31.1 L 100.2 31.5 C 102 31.2 103.5 29.7 103.7 27.8 L 103.7 27.4 C 103.4 27.2 103.1 27.3 103 27.4 C 102.7 28.2 101.8 29.6 99.6 30.3 C 99.3 30.3 99.3 30.8 99.6 31 Z M 89.7 2.8 L 88.4 1 C 88.3 0.8 88.4 0.6 88.5 0.4 L 89.1 0 C 89.5 0 89.9 0.2 90.2 0.6 L 90.6 1.2 C 90.9 1.6 91 2.1 91 2.5 L 91 3.7 L 89.7 3.7 L 89.7 2.7 Z M 89.7 31.4 L 88.4 33.2 C 88.3 33.4 88.4 33.6 88.5 33.8 L 89.1 34.2 C 89.5 34.2 89.9 34 90.2 33.6 L 90.6 33 C 90.9 32.6 91 32.1 91 31.7 L 91 30.5 L 89.7 30.5 L 89.7 31.5 Z" fill="transparent" height="38.599999904632575px" id="LuoQ0xnNj" width="104.20000000000002px"><g d="M 72 37.3 L 96.4 37.3 C 98.6 37.3 100.4 35.7 100.6 33.5 C 100.8 31.3 101.2 27.1 101.2 22.2 C 101.2 17.3 101 14.4 100.7 12.1 C 100.4 9.8 98.7 8.4 96.5 8.4 L 72 8.4 L 72 37.2 Z M 80 30.3 L 77.3 30.3 L 77.3 4.9 L 80 4.9 Z M 71 5.1 C 71.552 5.1 72 5.548 72 6.1 L 72 37.6 C 72 38.152 71.552 38.6 71 38.6 L 1 38.6 C 0.448 38.6 0 38.152 0 37.6 L 0 6.1 C 0 5.548 0.448 5.1 1 5.1 Z M 97.5 37.1 L 5.2 37.1 L 5.2 27.3 L 100.5 27.3 L 100.5 34.1 C 100.5 35.8 99.2 37.1 97.5 37.1 Z M 79.5 31.7 L 99.4 31.7 C 101.6 31.7 103.4 30.1 103.6 27.9 C 103.8 25.7 104.2 21.5 104.2 16.6 C 104.2 12.1 104 8.8 103.7 6.5 C 103.4 4.2 101.7 2.8 99.5 2.8 L 79.5 2.8 L 79.5 31.6 Z M 88.7 28.2 L 94.3 29.3 L 102 30.8 C 101.3 31.3 100.4 31.7 99.4 31.7 L 79.5 31.7 L 79.5 28.2 Z M 76.4 1.2 C 76.952 1.2 77.4 1.648 77.4 2.2 L 77.4 31.9 C 77.4 32.452 76.952 32.9 76.4 32.9 L 6.4 32.9 C 5.848 32.9 5.4 32.452 5.4 31.9 L 5.4 2.2 C 5.4 1.648 5.848 1.2 6.4 1.2 Z M 76.9 32.7 L 5.7 32.7 L 5.7 31.1 L 76.9 31.1 Z M 76.4 1.2 C 76.952 1.2 77.4 1.648 77.4 2.2 L 77.4 31.9 C 77.4 32.452 76.952 32.9 76.4 32.9 L 6.4 32.9 C 5.848 32.9 5.4 32.452 5.4 31.9 L 5.4 2.2 C 5.4 1.648 5.848 1.2 6.4 1.2 Z M 89.3 5.4 C 89 5.4 88.9 5.7 89 6 C 89.5 7.4 91 11.9 91 17.1 C 91 22.3 89.6 26.5 89 27.9 C 88.4 29.3 89 28.4 89.3 28.5 L 93.9 29.2 C 94.3 29.2 94.7 29 94.8 28.7 C 95.4 27.2 96.9 22.9 96.9 17 C 96.9 11.1 95.4 6.7 94.7 5.2 C 94 3.7 94.2 4.6 93.8 4.7 L 89.2 5.5 Z M 85.7 5.1 L 82.1 5.1 C 81.8 5.1 81.6 4.9 81.6 4.6 L 81.6 4.4 C 81.6 4.1 81.8 3.9 82.1 3.9 L 91.9 3.9 L 86.8 5 C 86.4 5 86.1 5.1 85.7 5.1 Z M 85.6 29.2 L 81.9 29.2 C 81.7 29.2 81.5 29.4 81.5 29.6 L 81.5 30 C 81.5 30.2 81.7 30.4 81.9 30.4 L 91.8 30.4 L 86.7 29.3 C 86.3 29.3 85.9 29.2 85.6 29.2 Z M 104.2 16.9 C 104.2 20 104.1 22.6 103.9 24.8 C 103.2 24.7 102.8 24.1 102.8 23.4 L 102.8 11.1 C 102.8 10.4 103.3 9.8 103.9 9.7 C 104 11.6 104.1 14 104.1 16.9 Z M 99.6 3.3 L 100.2 2.9 C 102 3.2 103.5 4.7 103.7 6.6 L 103.7 7 C 103.4 7.2 103.1 7.1 103 7 C 102.7 6.2 101.8 4.8 99.6 4.1 C 99.3 4.1 99.3 3.6 99.6 3.4 Z M 99.6 31.1 L 100.2 31.5 C 102 31.2 103.5 29.7 103.7 27.8 L 103.7 27.4 C 103.4 27.2 103.1 27.3 103 27.4 C 102.7 28.2 101.8 29.6 99.6 30.3 C 99.3 30.3 99.3 30.8 99.6 31 Z M 89.7 2.8 L 88.4 1 C 88.3 0.8 88.4 0.6 88.5 0.4 L 89.1 0 C 89.5 0 89.9 0.2 90.2 0.6 L 90.6 1.2 C 90.9 1.6 91 2.1 91 2.5 L 91 3.7 L 89.7 3.7 L 89.7 2.7 Z M 89.7 31.4 L 88.4 33.2 C 88.3 33.4 88.4 33.6 88.5 33.8 L 89.1 34.2 C 89.5 34.2 89.9 34 90.2 33.6 L 90.6 33 C 90.9 32.6 91 32.1 91 31.7 L 91 30.5 L 89.7 30.5 L 89.7 31.5 Z" fill="transparent" height="38.599999904632575px" id="zezgG8Y1q" width="104.20000000000002px"><g opacity="0.4"><path d="M 0 28.9 L 24.4 28.9 C 26.6 28.9 28.4 27.3 28.6 25.1 C 28.8 22.9 29.2 18.7 29.2 13.8 C 29.2 8.9 29 6 28.7 3.7 C 28.4 1.4 26.7 0 24.5 0 L 0 0 L 0 28.8 Z" fill="rgb(215, 227, 232)" height="28.900000000000006px" id="m6px2y2al" transform="translate(72 8.4)" width="29.19999999999999px"/></g><path d="M 2.7 25.4 L 0 25.4 L 0 0 L 2.7 0 Z" fill="rgb(7, 64, 89)" height="25.4px" id="cyMhIGwIO" transform="translate(77.3 4.9)" width="2.700000000000017px"/><g opacity="0.4"><path d="M 71 0 C 71.552 0 72 0.448 72 1 L 72 32.5 C 72 33.052 71.552 33.5 71 33.5 L 1 33.5 C 0.448 33.5 0 33.052 0 32.5 L 0 1 C 0 0.448 0.448 0 1 0 Z" fill="rgb(215, 227, 232)" height="33.50000000000001px" id="V9wSu3WkR" transform="translate(0 5.1)" width="72px"/></g><g opacity="0.8"><path d="M 92.3 9.8 L 0 9.8 L 0 0 L 95.3 0 L 95.3 6.8 C 95.3 8.5 94 9.8 92.3 9.8 Z" fill="url(%23NPpo5c7u7-389490388-linear-gradient)" height="9.800000000000011px" id="NPpo5c7u7" transform="translate(5.2 27.3)" width="95.29999999999998px"/></g><path d="M 0 28.9 L 19.9 28.9 C 22.1 28.9 23.9 27.3 24.1 25.1 C 24.3 22.9 24.7 18.7 24.7 13.8 C 24.7 9.3 24.5 6 24.2 3.7 C 23.9 1.4 22.2 0 20 0 L 0 0 L 0 28.8 Z" fill="rgb(215, 227, 232)" height="28.9px" id="QiYhvoPI2" transform="translate(79.5 2.8)" width="24.700000000000017px"/><g opacity="0.4"><path d="M 9.2 0 L 14.8 1.1 L 22.5 2.6 C 21.8 3.1 20.9 3.5 19.9 3.5 L 0 3.5 L 0 0 Z" fill="rgb(114, 163, 190)" height="3.5px" id="iw09x_5cV" transform="translate(79.5 28.2)" width="22.5px"/></g><path d="M 71 0 C 71.552 0 72 0.448 72 1 L 72 30.7 C 72 31.252 71.552 31.7 71 31.7 L 1 31.7 C 0.448 31.7 0 31.252 0 30.7 L 0 1 C 0 0.448 0.448 0 1 0 Z" fill="rgb(249, 250, 252)" height="31.70000000000001px" id="enHG0Xv5x" transform="translate(5.4 1.2)" width="71.99999999999999px"/><g opacity="0.4"><path d="M 71.2 1.6 L 0 1.6 L 0 0 L 71.2 0 Z" fill="rgb(114, 163, 190)" height="1.6000000000000156px" id="nNlyDyI8O" transform="translate(5.7 31.1)" width="71.20000000000002px"/></g><path d="M 71 0 C 71.552 0 72 0.448 72 1 L 72 30.7 C 72 31.252 71.552 31.7 71 31.7 L 1 31.7 C 0.448 31.7 0 31.252 0 30.7 L 0 1 C 0 0.448 0.448 0 1 0 Z" fill="transparent" height="31.70000000000001px" id="fXaCrMspo" stroke-dasharray="" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-width="1" stroke="rgb(215, 227, 232)" transform="translate(5.4 1.2)" width="71.99999999999999px"/><path d="M 7.8 1.5 C 7.5 1.5 7.4 1.8 7.5 2.1 C 8 3.5 9.5 8 9.5 13.2 C 9.5 18.4 8.1 22.6 7.5 24 C 6.9 25.4 7.5 24.5 7.8 24.6 L 12.4 25.3 C 12.8 25.3 13.2 25.1 13.3 24.8 C 13.9 23.3 15.4 19 15.4 13.1 C 15.4 7.2 13.9 2.8 13.2 1.3 C 12.5 -0.2 12.7 0.7 12.3 0.8 L 7.7 1.6 Z M 4.2 1.2 L 0.6 1.2 C 0.3 1.2 0.1 1 0.1 0.7 L 0.1 0.5 C 0.1 0.2 0.3 0 0.6 0 L 10.4 0 L 5.3 1.1 C 4.9 1.1 4.6 1.2 4.2 1.2 Z M 4.1 25.3 L 0.4 25.3 C 0.2 25.3 0 25.5 0 25.7 L 0 26.1 C 0 26.3 0.2 26.5 0.4 26.5 L 10.3 26.5 L 5.2 25.4 C 4.8 25.4 4.4 25.3 4.1 25.3 Z M 22.7 13 C 22.7 16.1 22.6 18.7 22.4 20.9 C 21.7 20.8 21.3 20.2 21.3 19.5 L 21.3 7.2 C 21.3 6.5 21.8 5.9 22.4 5.8 C 22.5 7.7 22.6 10.1 22.6 13 Z" fill="rgb(7, 64, 89)" height="26.499999237060543px" id="zg2puoduN" transform="translate(81.5 3.9)" width="22.699999237060524px"/><path d="M 0.225 0.4 L 0.825 0 C 2.625 0.3 4.125 1.8 4.325 3.7 L 4.325 4.1 C 4.025 4.3 3.725 4.2 3.625 4.1 C 3.325 3.3 2.425 1.9 0.225 1.2 C -0.075 1.2 -0.075 0.7 0.225 0.5 Z M 0.225 28.2 L 0.825 28.6 C 2.625 28.3 4.125 26.8 4.325 24.9 L 4.325 24.5 C 4.025 24.3 3.725 24.4 3.625 24.5 C 3.325 25.3 2.425 26.7 0.225 27.4 C -0.075 27.4 -0.075 27.9 0.225 28.1 Z" fill="rgb(255, 184, 41)" height="28.599999167607464px" id="yJQ3TgwJ6" transform="translate(99.375 2.9)" width="4.325000000000017px"/><path d="M 1.341 2.8 L 0.041 1 C -0.059 0.8 0.041 0.6 0.141 0.4 L 0.741 0 C 1.141 0 1.541 0.2 1.841 0.6 L 2.241 1.2 C 2.541 1.6 2.641 2.1 2.641 2.5 L 2.641 3.7 L 1.341 3.7 L 1.341 2.7 Z M 1.341 31.4 L 0.041 33.2 C -0.059 33.4 0.041 33.6 0.141 33.8 L 0.741 34.2 C 1.141 34.2 1.541 34 1.841 33.6 L 2.241 33 C 2.541 32.6 2.641 32.1 2.641 31.7 L 2.641 30.5 L 1.341 30.5 L 1.341 31.5 Z" fill="rgb(7, 64, 89)" height="34.2px" id="QzqBzedlz" transform="translate(88.359 0)" width="2.6414213562373448px"/></g></g></svg>)
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
