Retail
How King Living transformed their customer experience
In today’s always-on world, customers expect to know when they will receive their deliveries. This was a frustration King Living customers regularly experienced, until Radaro’s last mile solution was introduced. Now King Living customers have complete visibility over their deliveries and after sales service technicians times, and no longer need to make any “when is my…” calls. The result? Positive upticks in customer review ratings and new efficiencies across the business. King Living has implemented Radaro’s software Australia-wide with plans to launch the platform globally.
The Results with Radaro
4.7
/5
Average customer rating
4.7
/5
Average customer rating
<
5
%
Failed delivery rate
<
5
%
Failed delivery rate
66
%
Of failed deliveries recovered the same day
66
%
Of failed deliveries recovered the same day
80
%
Deliveries in full on time
80
%
Deliveries in full on time
Company Overview
As a family-owned Australian business, since 1977, King Living has been at the forefront of Australian furniture design. With innovation, quality, design, and comfort as their foundations and a reputation that’s built on steel, King Living designs and manufactures contemporary, award-winning furniture that’s made to last.
Industry
Home Furnishing
Employees
200+
Use Cases
Customer Experience Optimisation
01.
The Challenge
King Living having no control over and visibility of their delivery process
Eliminating the need for customers to make “when is my…” calls
Resolving high failed delivery rates
02.
The Solution
Digitising the outbound process and empowering King Living teams with live data that offers complete visibility and control across the entire delivery process in real time.
Customers receive delivery notifications and can track the arrival of their service technician and product deliveries in real time
Real-time escalations triggered by Radaro guarantee that transparent information is accessible to all parties involved and empower the King Living customer service and dispatch teams to take proactive measures
03.
The Outcome
Everything the customers and drivers need is fulfilled within the Radaro app
The average customer feedback through the Radaro system is 4.7 out of 5-stars
66% of failed deliveries are recovered on the same day plus a dedicated delivery driver in each state to rectify the issue
Testimonials
We were surprised to discover that 20% of failed deliveries are due to the customer not being home. As a result of the new recovery team, 66% of failed deliveries are now recovered on the same day. In each state the recovery team has a dedicated delivery driver who can rectify the issue.
National Services Manager
King Living
Partnering with Radaro was a great match for us. As we expand the technology, it is as simple as flicking a switch and being live in a particular country. Any of the local pain points, such as phone numbers of geo tags, that we might have to deal with have already been addressed by Radaro."
National Services Manager
King Living
We're always in conversation about how we can benefit customers and benefit the drivers. What we really appreciate is how proactive Radaro is in bringing new ideas and solutions to the table."
National Services Manager
King Living
We were surprised to discover that 20% of failed deliveries are due to the customer not being home. As a result of the new recovery team, 66% of failed deliveries are now recovered on the same day. In each state the recovery team has a dedicated delivery driver who can rectify the issue.
National Services Manager
King Living
Partnering with Radaro was a great match for us. As we expand the technology, it is as simple as flicking a switch and being live in a particular country. Any of the local pain points, such as phone numbers of geo tags, that we might have to deal with have already been addressed by Radaro."
National Services Manager
King Living
We're always in conversation about how we can benefit customers and benefit the drivers. What we really appreciate is how proactive Radaro is in bringing new ideas and solutions to the table."
National Services Manager
King Living
The Results with Radaro
4.7
/5
Average customer rating
<
5
%
Failed delivery rate
66
%
Of failed deliveries recovered the same day
80
%
Deliveries in full on time
Company Overview
As a family-owned Australian business, since 1977, King Living has been at the forefront of Australian furniture design. With innovation, quality, design, and comfort as their foundations and a reputation that’s built on steel, King Living designs and manufactures contemporary, award-winning furniture that’s made to last.
Industry
Home Furnishing
Employees
200+
Use Cases
Customer Experience Optimisation
01.
The Challenge
King Living having no control over and visibility of their delivery process
Eliminating the need for customers to make “when is my…” calls
Resolving high failed delivery rates
02.
The Solution
Digitising the outbound process and empowering King Living teams with live data that offers complete visibility and control across the entire delivery process in real time.
Customers receive delivery notifications and can track the arrival of their service technician and product deliveries in real time
Real-time escalations triggered by Radaro guarantee that transparent information is accessible to all parties involved and empower the King Living customer service and dispatch teams to take proactive measures
03.
The Outcome
Everything the customers and drivers need is fulfilled within the Radaro app
The average customer feedback through the Radaro system is 4.7 out of 5-stars
66% of failed deliveries are recovered on the same day plus a dedicated delivery driver in each state to rectify the issue
Testimonials
We were surprised to discover that 20% of failed deliveries are due to the customer not being home. As a result of the new recovery team, 66% of failed deliveries are now recovered on the same day. In each state the recovery team has a dedicated delivery driver who can rectify the issue.
National Services Manager
King Living
Partnering with Radaro was a great match for us. As we expand the technology, it is as simple as flicking a switch and being live in a particular country. Any of the local pain points, such as phone numbers of geo tags, that we might have to deal with have already been addressed by Radaro."
National Services Manager
King Living
We're always in conversation about how we can benefit customers and benefit the drivers. What we really appreciate is how proactive Radaro is in bringing new ideas and solutions to the table."
National Services Manager
King Living
We were surprised to discover that 20% of failed deliveries are due to the customer not being home. As a result of the new recovery team, 66% of failed deliveries are now recovered on the same day. In each state the recovery team has a dedicated delivery driver who can rectify the issue.
National Services Manager
King Living
Partnering with Radaro was a great match for us. As we expand the technology, it is as simple as flicking a switch and being live in a particular country. Any of the local pain points, such as phone numbers of geo tags, that we might have to deal with have already been addressed by Radaro."
National Services Manager
King Living
We're always in conversation about how we can benefit customers and benefit the drivers. What we really appreciate is how proactive Radaro is in bringing new ideas and solutions to the table."
National Services Manager
King Living
Take Control of Your Last Mile
Discover what Radaro can do for you
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Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
