Building Materials
Tilling Timber transforms national delivery operations
With Radaro, Tilling Timber redefined its transport operations across Australia — achieving 100% delivery visibility, seamless digital integration, and enhanced compliance across eight national sites, all within three months.
The Results with Radaro
50
%
reduction in admin workload
50
%
reduction in admin workload
100
%
visibility across delivery network
100
%
visibility across delivery network
3
month
national rollout
3
month
national rollout
150
+
Employees across the business
150
+
Employees across the business
Company Overview
Tilling Timber is an Australian leader in engineered wood products, structural framing solutions, and architectural timber features. Present across every mainland state capital with 200+ employees, the company serves timber merchants, building designers, and construction projects nationwide.
Supporting this national footprint, operating a massive 20-acre manufacturing and head office hub in Victoria, and distributing high-demand structural product ranges requires an intricate, specialised logistics network.
Industry
Timber Manufacturing & Distribution
Employees
200+
Use Cases
Transport & Logistics Transformation
01.
The Challenge
Tilling Timber, one of Australia’s largest timber manufacturers and distributors, embarked on a national transport transformation to improve efficiency, visibility, and compliance across its rapidly growing operations.
The company was transitioning away from a single national carrier to a localised owner-operator model, connecting hundreds of subcontractor drivers across seven sites. However, this shift exposed critical challenges:
Limited delivery visibility and delayed tracking data from legacy systems
Manual follow-ups to customer queries creating heavy administrative workload
Inconsistent customer experiences with fragmented data
Paper-based pre-start check documentation creating CoR risk exposure
Lack of integration between customer and transport platforms
Tilling needed a scalable, customer-centric transport solution that could unify operations and provide real-time transparency for both customers and internal teams — all within its digital ecosystem, Tilling Connect.
“Our old system was limited — delayed tracking, poor connectivity, and little visibility. We needed something more upmarket and user-savvy.”
Adam Barrack
CEO, Oxworks
“Our old system was limited — delayed tracking, poor connectivity, and little visibility. We needed something more upmarket and user-savvy.”
Adam Barrack
CEO, Oxworks
02.
The Solution
Tilling Timber partnered with Radaro to deliver a national digital transformation that aligned with both organisations’ shared values — growth mindset, customer-first philosophy, and operational excellence.
Seamless Integration, Unprecedented Speed
Radaro integrated directly with Tilling Connect within one week during the pilot phase. This rapid, two-way integration gave Tilling’s customers instant visibility through their existing customer portal without needing to change behaviour or access a new platform.
“Integration took one meeting, and within a week, we were live.”
Adam Barrack
CEO, Oxworks
“Integration took one meeting, and within a week, we were live.”
Adam Barrack
CEO, Oxworks
Stronger Visibility and Communication
Radaro enabled drivers to capture and upload real-time photos and proof-of-delivery data, achieving 100% visibility across all deliveries. The result: customer queries dropped dramatically as delivery information became instantly accessible through Tilling Connect.
“When the phone runs hot, it’s because you have issues. With Radaro, the phone stopped ringing — customers already had the answers.”
Adam Barrack
CEO, Oxworks
“When the phone runs hot, it’s because you have issues. With Radaro, the phone stopped ringing — customers already had the answers.”
Adam Barrack
CEO, Oxworks
Enhanced Compliance and Safety
Through digital pre-start checklists and driver safety workflows, Radaro ensured all subcontractor vehicles met Chain of Responsibility (CoR) requirements. Non-compliant vehicles were automatically flagged, triggering proactive intervention by site leadership.
“Now every driver, even those who work for us once a month, completes a digital pre-start. If something’s wrong, it’s flagged and fixed before they go on the road.”
Adam Barrack
CEO, Oxworks
“Now every driver, even those who work for us once a month, completes a digital pre-start. If something’s wrong, it’s flagged and fixed before they go on the road.”
Adam Barrack
CEO, Oxworks
Collaborative Change Management & Customer-Centric Support
Navigating change across eight sites required structure, advocacy, and trust. Radaro’s customer success team met weekly with Tilling’s operations leaders to resolve issues quickly.
A Queensland-based site advocate championed adoption at Tilling Timber, bridging the gap between local teams and Radaro’s national rollout.
From pilot to rollout, Radaro’s responsiveness set it apart. Support was immediate, personal, and outcome-focused — no tickets, no waiting.
“Having an internal advocate who spoke our language, and Radaro who matched our pace — that combination made implementation easy.”
Adam Barrack
CEO, Oxworks
“Having an internal advocate who spoke our language, and Radaro who matched our pace — that combination made implementation easy.”
Adam Barrack
CEO, Oxworks
03.
The Outcome
Faster Validation, Faster Rollout
Within four weeks, Tilling validated Radaro’s performance, cutting its planned pilot period in half and launching a full national rollout to eight sites three months ahead of schedule.
Radaro’s reliability and clear value drove immediate confidence among frontline teams and executives alike. The project not only met its targets, but it also accelerated Tilling’s entire digital transformation roadmap for transport.
“Once the team saw how well it worked, the board said, ‘If it’s working, move faster.”
Adam Barrack
CEO, Oxworks
“Once the team saw how well it worked, the board said, ‘If it’s working, move faster.”
Adam Barrack
CEO, Oxworks
Operational Efficiency and Reduced Overhead
By eliminating manual investigations and multi-call delivery chases, Tilling reduced admin workload by 50%, freeing staff to focus on customer experience and continuous improvement.
Enduring Partnership
Beyond the technology, what stood out most was Radaro’s partnership approach — agile, responsive, and deeply invested in shared success.
Testimonials
Radaro's growing fast — nationally and internationally — but they're still connected to their customers. They think big but act local, and that gives us confidence.
National Transport Operations Manager, Tilling Timber
When the phone runs hot, it's because you have issues. With Radaro, the phone stopped ringing — customers already had the answers.
National Transport Operations Manager, Tilling Timber
Now every driver, even those who work for us once a month, completes a digital pre-start. If something's wrong, it's flagged and fixed before they go on the road.
National Transport Operations Manager, Tilling Timber
Once the team saw how well it worked, the board said, 'If it's working, move faster.'
National Transport Operations Manager, Tilling Timber
Radaro's growing fast — nationally and internationally — but they're still connected to their customers. They think big but act local, and that gives us confidence.
National Transport Operations Manager, Tilling Timber
When the phone runs hot, it's because you have issues. With Radaro, the phone stopped ringing — customers already had the answers.
National Transport Operations Manager, Tilling Timber
Now every driver, even those who work for us once a month, completes a digital pre-start. If something's wrong, it's flagged and fixed before they go on the road.
National Transport Operations Manager, Tilling Timber
Once the team saw how well it worked, the board said, 'If it's working, move faster.'
National Transport Operations Manager, Tilling Timber
The Results with Radaro
50
%
reduction in admin workload
100
%
visibility across delivery network
3
month
national rollout
150
+
Employees across the business
Company Overview
Tilling Timber is an Australian leader in engineered wood products, structural framing solutions, and architectural timber features. Present across every mainland state capital with 200+ employees, the company serves timber merchants, building designers, and construction projects nationwide.
Supporting this national footprint, operating a massive 20-acre manufacturing and head office hub in Victoria, and distributing high-demand structural product ranges requires an intricate, specialised logistics network.
Industry
Timber Manufacturing & Distribution
Employees
200+
Use Cases
Transport & Logistics Transformation
01.
The Challenge
Tilling Timber, one of Australia’s largest timber manufacturers and distributors, embarked on a national transport transformation to improve efficiency, visibility, and compliance across its rapidly growing operations.
The company was transitioning away from a single national carrier to a localised owner-operator model, connecting hundreds of subcontractor drivers across seven sites. However, this shift exposed critical challenges:
Limited delivery visibility and delayed tracking data from legacy systems
Manual follow-ups to customer queries creating heavy administrative workload
Inconsistent customer experiences with fragmented data
Paper-based pre-start check documentation creating CoR risk exposure
Lack of integration between customer and transport platforms
Tilling needed a scalable, customer-centric transport solution that could unify operations and provide real-time transparency for both customers and internal teams — all within its digital ecosystem, Tilling Connect.
“Our old system was limited — delayed tracking, poor connectivity, and little visibility. We needed something more upmarket and user-savvy.”
Adam Barrack
CEO, Oxworks
02.
The Solution
Tilling Timber partnered with Radaro to deliver a national digital transformation that aligned with both organisations’ shared values — growth mindset, customer-first philosophy, and operational excellence.
Seamless Integration, Unprecedented Speed
Radaro integrated directly with Tilling Connect within one week during the pilot phase. This rapid, two-way integration gave Tilling’s customers instant visibility through their existing customer portal without needing to change behaviour or access a new platform.
“Integration took one meeting, and within a week, we were live.”
Adam Barrack
CEO, Oxworks
Stronger Visibility and Communication
Radaro enabled drivers to capture and upload real-time photos and proof-of-delivery data, achieving 100% visibility across all deliveries. The result: customer queries dropped dramatically as delivery information became instantly accessible through Tilling Connect.
“When the phone runs hot, it’s because you have issues. With Radaro, the phone stopped ringing — customers already had the answers.”
Adam Barrack
CEO, Oxworks
Enhanced Compliance and Safety
Through digital pre-start checklists and driver safety workflows, Radaro ensured all subcontractor vehicles met Chain of Responsibility (CoR) requirements. Non-compliant vehicles were automatically flagged, triggering proactive intervention by site leadership.
“Now every driver, even those who work for us once a month, completes a digital pre-start. If something’s wrong, it’s flagged and fixed before they go on the road.”
Adam Barrack
CEO, Oxworks
Collaborative Change Management & Customer-Centric Support
Navigating change across eight sites required structure, advocacy, and trust. Radaro’s customer success team met weekly with Tilling’s operations leaders to resolve issues quickly.
A Queensland-based site advocate championed adoption at Tilling Timber, bridging the gap between local teams and Radaro’s national rollout.
From pilot to rollout, Radaro’s responsiveness set it apart. Support was immediate, personal, and outcome-focused — no tickets, no waiting.
“Having an internal advocate who spoke our language, and Radaro who matched our pace — that combination made implementation easy.”
Adam Barrack
CEO, Oxworks
03.
The Outcome
Faster Validation, Faster Rollout
Within four weeks, Tilling validated Radaro’s performance, cutting its planned pilot period in half and launching a full national rollout to eight sites three months ahead of schedule.
Radaro’s reliability and clear value drove immediate confidence among frontline teams and executives alike. The project not only met its targets, but it also accelerated Tilling’s entire digital transformation roadmap for transport.
“Once the team saw how well it worked, the board said, ‘If it’s working, move faster.”
Adam Barrack
CEO, Oxworks
Operational Efficiency and Reduced Overhead
By eliminating manual investigations and multi-call delivery chases, Tilling reduced admin workload by 50%, freeing staff to focus on customer experience and continuous improvement.
Enduring Partnership
Beyond the technology, what stood out most was Radaro’s partnership approach — agile, responsive, and deeply invested in shared success.
Testimonials
Radaro's growing fast — nationally and internationally — but they're still connected to their customers. They think big but act local, and that gives us confidence.
National Transport Operations Manager, Tilling Timber
When the phone runs hot, it's because you have issues. With Radaro, the phone stopped ringing — customers already had the answers.
National Transport Operations Manager, Tilling Timber
Now every driver, even those who work for us once a month, completes a digital pre-start. If something's wrong, it's flagged and fixed before they go on the road.
National Transport Operations Manager, Tilling Timber
Once the team saw how well it worked, the board said, 'If it's working, move faster.'
National Transport Operations Manager, Tilling Timber
Radaro's growing fast — nationally and internationally — but they're still connected to their customers. They think big but act local, and that gives us confidence.
National Transport Operations Manager, Tilling Timber
When the phone runs hot, it's because you have issues. With Radaro, the phone stopped ringing — customers already had the answers.
National Transport Operations Manager, Tilling Timber
Now every driver, even those who work for us once a month, completes a digital pre-start. If something's wrong, it's flagged and fixed before they go on the road.
National Transport Operations Manager, Tilling Timber
Once the team saw how well it worked, the board said, 'If it's working, move faster.'
National Transport Operations Manager, Tilling Timber
Take Control of Your Last Mile
Discover what Radaro can do for you
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Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
