Product Updates
Feature Highlight: POD Mandatory Photo Requirement
3 Min Read
Radaro’s focus is to digitise your last mile and ensure you maximise the benefits of a streamlined process. One of the core features of Radaro is the digital Proof of Delivery (POD), a capability that always generates excitement for new clients.
The full digital POD process is comprised of:
Job Success Escalation Codes – customised to your business needs
Free text comments – Drivers/Technicians can add general notes regarding the job
Photo and Signature requirements – configurable to ensure proper documentation
Customising your POD process
How many photos do you need a Driver/Technician to capture to complete the job?
“Increasing the quota of photos taken at time of delivery, allow teams to take a picture of every angle of our product. When customers make claims around damage, we can dispute them, providing clear photos of the whole product at the time of delivery.
This has resulted in reduced service calls and claims against us, as we can provide hard evidence that we did not deliver a damaged product.”
– George, Nick Scali Furniture
Why would multiple photos be necessary?
Minimise Damage Disputes
In industries like furniture, white goods, and installation services, false damage claims are a potential concern.
To avoid such issues, drivers are asked to capture clear photos of the delivered goods from all angles, presenting evidence that there is no damage at the point of delivery.
This is equally important in B2B operations, where deliveries may be left in designated areas and later moved by other parties, potentially resulting in damage.
Documenting the state of the product at the time of delivery helps to resolve such disputes promptly and efficiently.
If you’re ready to discuss how Radaro can streamline your POD process and meet your unique
operational requirements , don’t hesitate to contact your Radaro Account Manager or email support@radaro.com today.
By leveraging Radaro’s flexible and detailed POD options, you can enhance your customer service and reduce the chances of miscommunication or claims, making your delivery operations smoother, efficient and reliable.
Related reading: Fighting Back Against Damage Claims in the Last Mile, Are you maximising the value from your Digital Proof of Delivery? and Customer POD Notifications
Subscribe to our Newsletter
Get Started with Radaro
Last mile delivery software designed for complex, real-world logistics.
Radaro’s focus is to digitise your last mile and ensure you maximise the benefits of a streamlined process. One of the core features of Radaro is the digital Proof of Delivery (POD), a capability that always generates excitement for new clients.
The full digital POD process is comprised of:
Job Success Escalation Codes – customised to your business needs
Free text comments – Drivers/Technicians can add general notes regarding the job
Photo and Signature requirements – configurable to ensure proper documentation
Customising your POD process
How many photos do you need a Driver/Technician to capture to complete the job?
“Increasing the quota of photos taken at time of delivery, allow teams to take a picture of every angle of our product. When customers make claims around damage, we can dispute them, providing clear photos of the whole product at the time of delivery.
This has resulted in reduced service calls and claims against us, as we can provide hard evidence that we did not deliver a damaged product.”
– George, Nick Scali Furniture
Why would multiple photos be necessary?
Minimise Damage Disputes
In industries like furniture, white goods, and installation services, false damage claims are a potential concern.
To avoid such issues, drivers are asked to capture clear photos of the delivered goods from all angles, presenting evidence that there is no damage at the point of delivery.
This is equally important in B2B operations, where deliveries may be left in designated areas and later moved by other parties, potentially resulting in damage.
Documenting the state of the product at the time of delivery helps to resolve such disputes promptly and efficiently.
If you’re ready to discuss how Radaro can streamline your POD process and meet your unique
operational requirements , don’t hesitate to contact your Radaro Account Manager or email support@radaro.com today.
By leveraging Radaro’s flexible and detailed POD options, you can enhance your customer service and reduce the chances of miscommunication or claims, making your delivery operations smoother, efficient and reliable.
Related reading: Fighting Back Against Damage Claims in the Last Mile, Are you maximising the value from your Digital Proof of Delivery? and Customer POD Notifications
Subscribe to our Newsletter
Get Started with Radaro
Last mile delivery software designed for complex, real-world logistics.
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Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
