Leader's Digest
What do Failed Deliveries Cost Your Business?
3 Min Read
It doesn’t matter what industry you are in, B2C, B2B, parcel or big box, there will always be circumstances that lead to a delivery failing.
What is the cost?
There is the obvious cost – the cost of re-delivery, but what are the additional costs associated with that failed delivery?
Reverse logistics fees
Employee time spent on:
“Where’s my order?” calls
Contacting the customer to rebook
Warehouse/Dispatch team rearranging schedules to accommodate the re-delivery.
Refunding a delivery charge/ apology discounts
Impact on brand reputation
Customer dissatisfaction
Negative reviews
Poor delivery damages consumers’ perceptions
23% of consumers have not ordered from the retailer again, 21% lost trust in the retailer and 16% told friend and families to avoid the retalier due to a poor delivery experience.
Source – Descartes Research Report: Ecommerce: Is Retailer Fulfillment and Delivery Performance Keeping Up With Sales Growth?
The key to minimising failed deliveries and therefore minimising the financial impact to your business, along with the potential damage to your brand, is understanding why deliveries fail.
Related reading: The Hidden Margin Leak in Last-Mile Delivery, Anatomy of a Perfect Drop: Minimising Failed Deliveries in the Steel and Construction Industry and What To Budget for Delivery Management Software
Subscribe to our Newsletter
Get Started with Radaro
Last mile delivery software designed for complex, real-world logistics.
It doesn’t matter what industry you are in, B2C, B2B, parcel or big box, there will always be circumstances that lead to a delivery failing.
What is the cost?
There is the obvious cost – the cost of re-delivery, but what are the additional costs associated with that failed delivery?
Reverse logistics fees
Employee time spent on:
“Where’s my order?” calls
Contacting the customer to rebook
Warehouse/Dispatch team rearranging schedules to accommodate the re-delivery.
Refunding a delivery charge/ apology discounts
Impact on brand reputation
Customer dissatisfaction
Negative reviews
Poor delivery damages consumers’ perceptions
23% of consumers have not ordered from the retailer again, 21% lost trust in the retailer and 16% told friend and families to avoid the retalier due to a poor delivery experience.
Source – Descartes Research Report: Ecommerce: Is Retailer Fulfillment and Delivery Performance Keeping Up With Sales Growth?
The key to minimising failed deliveries and therefore minimising the financial impact to your business, along with the potential damage to your brand, is understanding why deliveries fail.
Related reading: The Hidden Margin Leak in Last-Mile Delivery, Anatomy of a Perfect Drop: Minimising Failed Deliveries in the Steel and Construction Industry and What To Budget for Delivery Management Software
Subscribe to our Newsletter
Get Started with Radaro
Last mile delivery software designed for complex, real-world logistics.
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Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Radaro © 2026. All rights reserved.
Take Control of Your Last Mile
Discover what Radaro can do for you
Radaro is the intelligent delivery management platform built for complex, real-world supply chains.
Deliver Better At Every Mile.
Company
Radaro © 2026. All rights reserved.
